Parkar recently organized a meetup in Dubai, in collaboration with AstroLabs and GraphAware, on the topic of integrating chatbots in the healthcare and BFSI (Banking, Financial Services, and Insurance) sectors. The objective of this meetup was to help attendees make informed decisions about implementing the most suitable chatbot for their organization.
In today’s digital era, Ganter predicted that 85% of consumer interactions with businesses will be managed without human involvement. This raises the question: who will customers interact with? Companies like Google, Amazon, Facebook, and IBM have made significant advancements in AI technology, making it accessible to all. This has led to a substantial increase in the adoption of chatbots in recent years.
The chatbot market is expected to reach $1.25 billion by 2025, with estimated cost savings of $8 billion by 2022. Chatbots have proven to save over 4 minutes per inquiry compared to traditional call centers, particularly in the banking and healthcare sectors.
But what exactly are chatbots? What are the popular frameworks available? How do you handle data-sensitive applications in your business? Are your users comfortable sharing their health or financial information in the cloud? These were important considerations. Additionally, when using voice interfaces, how do you address the challenge of processing and translating user voices in the cloud?
During the meetup, Pavel Nesterov, Co-Founder of Dubai Data Science, introduced various chatbots and their frameworks. Christophe, the CTO at GraphAware, discussed the challenges faced by chatbots in data-sensitive industries like healthcare and finance. Furthermore, our experts shared solutions available on the market to ensure data privacy is maintained and in the hands of users.
The meetup provided valuable insights into the world of chatbots and offered practical knowledge for organizations in healthcare and BFSI sectors. Parkar, AstroLabs, and GraphAware are committed to driving innovation and facilitating discussions that address the evolving needs of businesses in the digital landscape
